Frequently Asked Questions
Our most commonly asked questions about our store:
Where are you located?
We are located at 493 Main St. East, Winchester, Ontario.
What are your hours?
Monday: 9 am to 5 pm
Tuesday: 9 am to 5 pm
Wednesday: 9 am to 5 pm
Thursday: 9 am to 6 pm
Friday: 9 am to 6 pm
Saturday: 9 am to 4 pm
Do you offer curbside pickup?
Yes. Please indicate in your preference while placing your order online, or let us know when you call or email with your order, along with your desired pickup time, and we'll do our best to accommodate.
Do you deliver?
We accommodate delivery when possible. Please note that we don't have a dedicated delivery driver, so this service is dependent on staff availability.
Delivery within North Dundas is no charge. For customers outside the municipality our fees are 56 cents per kilometre plus $25 per hour.
How do I place an order?
There are 3 ways to place an order with us:
- You can order right here, on our website. Go to our Shop page.
- You can call us at 613-909-7211.
- You can email us at email@example.com.
Our most commonly asked questions about our products:
Do you make gluten-free or vegan food?
We are not a wheat free or gluten free facility. As such, we are unable to accommodate gluten free and vegan baked goods. Some of our food options are naturally wheat free. Please contact us to inquire.
For gluten free and vegan bakeries, we recommend these Ottawa establishments:
Do you make specialty cakes?
Yes, we make everything from wedding cakes to custom birthday cakes. Share your vision with us and we will do our best to bring it to light for you. We work in fondant, edible printing and Swiss Buttercream.
For more information, to place a custom order or to view our gallery of custom cakes, please visit our Custom Cakes page.
Do you serve lunch daily?
Yes, we have sandwiches available daily from our sandwich menu.
We have soups or salads available seasonally.
Do you make _____?
A lot of our business is custom baking, bread, meals, etc. If there is an item you want but don't see on our website or in-store, please ask us and we will do our best to accommodate you.
Do you cater events?
We offer breakfast, lunch, appetizer and dessert bars for nearly any kind of event.
Please contact us about your event and we will do our best to ensure your event is a success.
Our most commonly asked questions about wedding cakes and catering:
Do you cater meals?
No, we don't have the facilities to fully cater a wedding or other large event. We offer breakfast, lunch, appetizer and dessert bars.
Do you make wedding cakes or cupcakes?
Yes, our pastry chef can work with you to make your dream wedding cake come true, in whatever form you prefer.
Do you cater dessert bars?
Yes, we can create a table of scrumptious delights for your guests to enjoy.
Can you provide us with tables, table cloths, dishes, etc.?
Please contact Chez Lili Party Rentals to make sure you have everything you need for your celebration.
Do you have an event space?
No, but with work closely with Stone Crop Acres Winery and Vineyard and Terrace Green B&B, and we are willing to work with any venue you choose.
Are you willing to accommodate any dietary needs?
We do our best to work with our customers' requests; however, please note that we are not a gluten free, vegan or nut free facility.
Place a Custom Order
493 Main St. E., Winchester, ON
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